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FAQ has 4 sections – drop down with questions and answers when section is selected.


General:

What is Broadway Across America Travel & Events?

In its present form, Broadway Across America Travel & Events is now in its 10th year of providing comprehensive insider theatre travel experiences for our patrons across the United States and Canada.<//h2>

Do I need to be a Broadway Across America subscriber to purchase a travel package?

No. In fact, you may have gotten on our list through a single ticket purchase at some point to a Broadway Across America production. All are welcome to join us. Just bring your love of theatre and travel and we will take care of the rest!

How do I book a trip?

Please call us at (877) 284-4222 (toll free) or (212) 561-5271. You may need to call the (212) number from most Canadian locations.

What happens after I book my trip?

You will receive an email confirmation that generally will have two attachments – one will be your purchase order confirming the elements of trip you have booked and the second will be an e-ticket summary of your flight.

Where are Broadway Across America Travel guests from?

Our guests are drawn from all over the U.S. and Canada, from mostly mid-sized to major markets, but some from smaller towns as well.

What types of folks travel with Broadway Across America?

Our guests have ranged from 6 to 93! Most are in their 30s to 70s, and we do get our share of teens and younger experiencing Broadway with their parents and grandparents. Broadway Across America travelers include sisters, girlfriends, mothers and daughters, couples and plenty of singles too.

Can my guest travel from a different city than I do?

Yes. That is fairly common among our travelers. If we can, we will look to coordinate your flights to arrive at a similar time at the same airport.   On occasions where this is not possible, it may be necessary to add an extra sedan service to accommodate the separate arrival (and perhaps departure as well).


Payment Related:

What is the payment schedule for purchasing a package?

There are non-refundable deposits of 50% of the package cost for a U.S. destination and $1250 per person for an international package. The balance is then due 60 days prior to the trip for a U.S. destination and 75 days prior for an international package.

What forms of payment do you accept?

We accept Visa, MasterCard and American Express, as well as payments via check or money order.

Can I change my form of payment from my deposit to when my balance is due?

Yes.

Are there any additional costs for taxes and gratuities beyond the stated package costs?

There are no taxes on the package cost as taxes are already accounted for in each individual trip component.

Gratuities for group meals and transportation have been arranged.  Any gratuities hotel personnel are at the discretion of each guest.

What is your cancellation policy?

You may cancel your trip package purchase on a courtesy basis at no charge within 3 days of booking, provided we have not yet booked your airfare.  For a courtesy cancellation in which your airfare has been booked and more than 24 hours has passed, your responsibility will be limited to your airfare cost which will be returned to you as a credit, subject to airline guidelines (including change fees) when applying that credit to future travel.

Outside of the courtesy cancellation period, our official cancellation policy is as follows (this policy will also be on the 2nd tab of your confirmation/purchase order which will be emailed to you):

  • A package cancellation made more than 60 days prior to a trip is the responsibility of the guests at 50% of the total trip cost.
  • A package cancellation made more than 31 to 60 days prior to a trip is the responsibility of the guests at 75% of the total trip cost.
  • A package cancellation made 30 days or less prior to a trip is non-refundable.
  • We ask that all cancellation requests be submitted via email to broadwayacrossamerica@ctiexperience.com. Of course, you may also call to discuss your consideration of cancelling with one of our representatives.

While this is the official cancellation policy, there are other options including finding someone to take the place of someone who cannot travel.    We also may have someone on our waiting list who would be able to assume most elements of your trip, thus potentially reducing your obligations to less than those stated above.   Again, in most instances, you will at least be responsible for the cost of your airfare.   In the event of a cancellation, you will have a credit with the airline which can be applied to a new flight for up to a year from the time of booking.

What happens in case of inclement weather?

Generally speaking if planes are still flying and the theatres are open, the weekend will proceed as scheduled. If your particular flight is canceled due to weather (or other reasons), we will work with you and the airline to get you here in the most timely and efficient manner.

Do you offer trip insurance?

Yes.  Trip insurance is available at 5% of your overall trip cost for our domestic travel packages.   For example, for $4500 trip for 2 the trip insurance cost would be a total of $225.   The trip insurance covered by the 5% cost actually is in two parts:   1) the airline component is offered through Allianz which may require a medical/family/personal reason for not traveling and 2) the balance of the trip which can be cancelled without documenting a particular medical, personal or family reason.   We do request 48 hours’ notice (phone call followed by an email) whenever possible, but realize that is not always possible.


Airfare/Hotel:

Is my city included among the most major markets for which airfare is included in the package?

Most major U.S. airports (and many mid-sized as well) are included.  However, some mid/major city pairings may require a supplement depending on how close the trip is confirmed relative to the travel dates, as can specific flight requests at times.

How about Canada?

We welcome guests from the Canadian provinces.  The majority of Broadway Across Canada cities/airports will come with an airfare supplement cost.   Your representative can assist you in determining what your supplement would be, if there is one.

When is airfare booked?

In most instances, airfare can be booked the day you reserve your trip.

Can I customize a package without airfare?

Yes, if you would like to drive, take the train or book your own airfare by redeeming points or miles, we can customize your trip package cost.   Please inquire as to the cost reduction.

Can I still be picked up at the airport if I book my own airfare?

Yes, we just ask that you provide you’re flights details to our team once your flight is booked.

Can I pay to upgrade my flight to First/Business Class?

Certainly. Your representative will advise you as to the cost difference.

Can I earn miles on my flights?

Yes, please provide your frequent flyer number at the time of booking your trip.

Can I earn hotel points?

Generally, no. However, your membership in a hotel rewards program may allow you to receive other perks or upgrades.

Can I extend my stay by coming in early or staying longer?

Yes, generally we will be able to extend a group rate to you. Please inquire with your representative. Your sedan service and airfare can be adjusted according to your customized travel dates.

Also, many of our guests coming from the Pacific time zone will elect to come in a day early to get a head start on the time difference.


Shows/Meals:

How are the seats for the shows?

All of our seats are orchestra/front mezzanine seats, the top category for groups in Broadway theatres.   Within that category, most of our tickets are in the orchestra as the front mezzanine is limited to the first few rows.   New York City theatres are general quite intimate compared with spacious venues you might have in your home market.

Can I replace a scheduled show with another one of my choosing?

Yes, if you have seen a particular show in our program or have your heart set on a particular show that’s not part of the weekend, please inquire as to the option to make a substitution.   There may be a cost difference for the replacement show.

Can I add a 4th show?

Yes, the schedule for most of our packages leave a space where a 4th show could be added – either on your own or through Broadway Across America Travel.

What meals are included in the package?

The meal inclusions are the welcome dinner on the first night and our traditional group Q & A lunch at Sardi’s.   Each meal is a full buffet or set of menu selections, including cocktails, dessert and coffee.  We can also accommodate dietary considerations such as vegetarian and gluten-free.

Is transportation provided to the shows?

No, our hotels are in the theatre/midtown district and it is generally much easier to get around on foot than via transportation.    That said, a few of our weekends do include transportation for certain components, including the Tony Awards at Radio City Music Hall and some of our shopping tours.

Can you accommodate guests with disabilities?

Yes, the hotels have elevators as well as handicapped rooms of various types, which we can request.

Most of our restaurant locales do offer an elevator option as needed.

We can also request wheelchair seating (a seat which is removable for a wheelchair or scooter) or aisle seats for patrons with some mobility limitations.    Access to restrooms in the theaters can vary greatly so that is a consideration during show time.

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